Powering Digital Change: Holy’s Journey of Innovation at Globe

For Holy, innovation goes beyond technology—it’s about making life easier, more efficient, and more connected. As a leader in Globe’s Network Digitalization Division, she is committed to driving digital transformation that enhances experiences and delivers real impact. Her journey is defined by a relentless pursuit of innovation, from developing digital tools that revolutionize customer support to shaping the future of network operations. With a passion for problem-solving and a drive to push boundaries, Holy continues to lead change that matters in the ever-evolving digital landscape. Here’s her story, in her own words.

For me, Globe is my universe, our universe, because Globe Telecom plays an important role in our community. It provides service to our fellow Filipinos. 👑

Creating Everyday Possibilities: My Journey of Digital Transformation and Innovation

In the ever-evolving landscape of digitalization, I have always believed that passion drives innovation, transforming organizations and enhancing customer experiences. My name is Holy, and I am a dedicated leader in Globe’s Network Digitalization Division, formerly from the OSS/Operations System Support under the Network Technical Group. Through strategic planning, governance, and a relentless pursuit of innovation, I play a crucial role in creating a Globe of Good.

Hear it straight from Holy about how Globe empowers her to create everyday possibilities. Watch her video. 🎥

My Role in Driving Change

I lead the Digitalization Planning and Governance section, ensuring that digital transformation initiatives are not only strategically aligned but also well-governed and successfully implemented. Working closely with IT, aftersales, operations, finance, and various business units, my team drives digital initiatives that improve efficiency, foster innovation, and elevate the customer experience.

March 24, 2023: Productive day at NOKIA Taguig Warehouse! 📦✅ Our team conducted an in-depth ocular visit, inventory assessment, and materials validation to ensure smooth operations and efficient inventory / financial management. #WarehouseVisit #InventoryCheck #Teamwork 💼📊

Our mantra is simple yet powerful—Ideate, Innovate, and Operate. We are at the forefront of digitalization, ensuring that Globe stays ahead in delivering seamless, technology-driven solutions.

Throwback to 3 years ago! 📅💪 Our nationwide handyman training brought together regional teams, equipping them with the skills and knowledge to serve our customers better. 🔧✨ Committed to excellence, then and now! #HandymanTraining #ServingWithExcellence #Throwback

A Project That Defined My Growth

Among the many impactful projects I have worked on, Project Handyman stands out as a milestone in my career. It was my first Globe Excellence Award (GEA) win in 2022, and it significantly improved the way Globe supports its customers. This in-house developed tool remotely diagnoses and troubleshoots wired subscribers' connections, empowering customer service frontliners to resolve issues efficiently.

This project showed me the direct impact of our innovations on customers. Knowing that we are enhancing their experience and making troubleshooting more efficient is incredibly fulfilling.

Handyman’s key features include:

• First-line testing and troubleshooting for early issue resolution.

• Accurate diagnosis and recommendations to reduce unnecessary truck rolls.

• Seamless work order management for improved field support.

• A knowledge base for customer service representatives to provide better analysis and guidance.

Shadow Board graduation picture with my fellow representatives! 🎓

Shaping the Future with Shadow Board

I was also fortunate to be part of Globe’s Shadow Board, an HR initiative designed to develop future leaders. Alongside fellow representatives from various NTG divisions—Mekaela Cañamo from GSCC, Fernz Nolasco from NPE, Vivi Novelino from TND, Cris Cancio from PD, Zhanna Gica and Nix Planillo from OPS, and Krizia Valdez from SMD—I had the privilege of being mentored by TSE Head Arlene Mendoza and other NTG leaders under the leadership of Robert Tan. This program provided us with invaluable insights into leadership and strategic decision-making. It also enabled us to collaborate on high-impact projects aimed at business model reinvention and process transformation.

Some of the key initiatives I worked on included:

1. IPIN (IP Inventory) - A unified NTG server asset database in Maximo.

2. PSYCHE - A web and mobile app designed to automate physical activity tracking and optimization.

3. Bot Improvement - Enhancements to Globe’s aftersales service bots to elevate customer satisfaction.

Being part of the Shadow Board was an enriching experience. It opened my eyes to the importance of continuous learning, strategic thinking, and collaboration in driving meaningful change.

PawerApp representatives with Anton Bonifacio, Chief Information Security Officer and Chief AI Officer, and Seow Yoke Kong, Chief Technical Advisor

A Recognized Leader in Innovation

My passion for innovation was once again recognized with another GEA win for PawerApp, a mobile application designed to empower CFS Technicians. This in-house solution dramatically improved work efficiency through process automation and integration with multiple data sources.

PawerApp’s impact:

• Provides a single access point for critical information.

• Enables proactive decision-making with greater visibility of operational areas.

• Automates manual validation processes, reducing handling time for tasks.

The moment I was recognized on stage for GEA was truly fulfilling. It was a reminder that all the hard work and dedication were worth it, especially knowing that these innovations benefit our customers.

My future with Globe excites me because it offers a lot of opportunities, especially on the leadership side, to improve new ways of working and also to continue to provide automations to our customers.

Looking Ahead: My Passion for Continuous Innovation

For me, the journey doesn’t stop here. The future is filled with exciting opportunities to learn, grow, and continue transforming digital experiences at Globe.

I am passionate about what I do, and I want to inspire others to embrace innovation with the same enthusiasm. The ability to create, innovate, and make a real impact on people’s lives keeps me motivated every day.

My story is a testament to the power of passion, dedication, and forward-thinking innovation. As Globe continues to evolve, so too does my commitment to creating everyday possibilities—one digital transformation at a time.

Holy’s journey proves that innovation isn’t just about technology—it’s about creating real impact, solving problems, and making everyday possibilities a reality. As she continues to push boundaries in digital transformation, one thing is certain: the future at Globe is brighter, smarter, and more connected—because of leaders like her.

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