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Cultivating Purpose: How Globe Resonates with Me
Bernie Roxas, Sustainability and Social Responsibility Manager, highlights how the company’s commitment to purpose and sustainability creates lasting impact and Filipino pride.
Bernie Roxas
Jun 5, 20254 min read
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One Front Door: How a Globe B2B Team Rewired Customer Support with AI
When a Globe enterprise customer calls for help, the last thing they want is to repeat themselves across three different portals, two ticketing systems, and a maze of handoffs. For years, that fragmented reality was the norm inside Globe's B2B support operations — a patchwork of disconnected channels, siloed tools, and manual processes that slowed resolution times and tested customer patience. A six-person team from B2B decided that wasn't good enough. Philip Miranda, Mc Ruin
lifeatglobe
2 hours ago5 min read
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